RETURNS & EXCHANGES

If you have changed your mind, we will offer a refund or exchange on most items within 30 days of purchase.

For purchases made in November and December you can refund or exchange until 31 January the following year.

Please make sure the item meets with our Returns Policy and that:

• The return is made within 30 days of purchase (or end of January for items purchased in November or December)
• Items are unworn or in their original condition
• Items are not clearance, reduced to clear or Big & Bulky
• Items are not listed as exclusions in our Returns Policy
• You have acceptable proof of purchase

As a customer, you are entitled to certain guarantees whenever you make a purchase from Myer. These guarantees are called Consumer Guarantees and they are not impacted by the change of mind policy or the 30 day return limit.

You can read more about your rights under Consumer Guarantees and how we will work to fix issues relating to damaged or faulty goods in our Returns Policy.

Items purchased in-store (except Big & Bulky items) can be taken back to any Myer store.

If you have proof of purchase and the return meets our policy, we will be able to process an exchange (if available) or refund on the spot.

Items purchased in-store cannot be returned by post.

Items purchased online (except Big & Bulky items) can be taken back to any Myer store.

If you have proof of purchase and the return meets our policy, we will be able to process an exchange (if available) or refund on the spot.

Alternatively, you can lodge a return online through Australia Post or ParcelPoint.

ParcelPoint

To return with ParcelPoint make sure the item;

• Was purchased on myer.com.au
• Meets our Returns Policy requirements
• Is no bigger than 120cm cubic dimensions and weighs no more than 10kg (roughly the size of a carry-on suitcase)

Then;

1. Head to the ParcelPoint Myer returns page
2. Choose your most convenient ParcelPoint location and complete the form to lodge your return
3. Pay any applicable fee (Change of Mind returns through ParcelPoint cost $7.99)
4. Print the returns label and attach it to the parcel
5. Drop it off at your chosen ParcelPoint location

We recommend keeping a record of your return tracking number so you can follow the progress of your return.

Australia Post

To return with Australia Post, make sure your item:

• Was purchased on myer.com.au
• Meets our Returns Policy requirements
• Is no longer than 105 centimetres and weighs no more than 22kg.

Then;

1. Select your state below to go to the relevant Australia Post returns page
2. Choose your most convenient drop off location and complete the form to lodge your return
3. Pay any applicable fee (Change of Mind Returns through Australia Post cost $13.10)
4. Print the returns label and attach it to the parcel. If you don't have a printer, simply download the label and present the barcode at a participating Australia Post location and they will print it for you
5. Drop it off at your chosen Australia Post location

We recommend keeping a record of your return tracking number so you can follow the progress of your return.

While Big & Bulky items are not eligible for our 'change of mind' returns policy, if your item is damaged or faulty and eligible for return we will need to arrange a courier to collect it from you.

If you are returning a Big & Bulky item because it is damaged or faulty, you will need to call the Myer Customer Service Centre on 13MYER (13 69 37) to arrange collection.

Big & Bulky items cannot be exchanged or returned instore or by post, so our Customer Service team will help guide you through the process and arrange a courier.

Wherever possible we will provide any refund you are eligible for back to the original method of payment.

If we are not able to do this, we will provide you with a Myer Returns Card to the value of your refund. The card will be valid for three years from the date of issue. It can be used online or in-store for a future Myer purchase.