MYER one Terms & Conditions
July 2023
YOU AND YOUR ADDITIONAL CARDHOLDER (IF APPLICABLE) MUST READ THESE TERMS AND THE MYER PRIVACY POLICY, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE MYERONE PROGRAM (PROGRAM). BY SIGNING UP TO THE MYER ONE PROGRAM, YOU AGREE TO THESE TERMS INCLUDING THE PRIVACY POLICY (“TERMS”), AS AMENDED FROM TIME TO TIME
Additional Cardholder is a person nominated by the Primary Cardholder (Member) to earn MYER one Credits allocated to the Primary Cardholder’s MYER one Program account.
Benefits are the facilities, services, products, discounts, offers, activities and events or arrangements offered or available to Members and, on occasions, any Additional cardholders from time to time.
Bonus Credits are extra MYER one Credits in addition to the Standard MYER one Credits that may be earned as a result of promotional or incentive programs offered from time to time or on eligible purchases using the Myer branded credit card.
Dollar or $ means Australian dollars.
Eligible Transaction is a transaction where your MYER one Card details are provided at the time and before payment of transaction, excluding transactions listed in Appendix A.
Member (Primary Cardholder) is the individual who signed up to the MYER one Program
Membership Year is the period from 1 April to 31 March. This period will determine the Membership tier.
Membership Year is the period from 1 April to 31 March. This period will determine the Membership tier.
MYER one Quarterly Rewards means the stored-value digital reward that may be issued to you each Program Quarter based on reaching a minimum of 1,000 Credits. The digital reward can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.
MYER one Tier Rewards means the stored-value digital Reward that may be issued to you as part of a Tier Benefit such as Birthday and Anniversary Rewards. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.
MYER one Member Promotional Benefits means exclusive benefits sent as promotions to members, and can be Bonus Credits, digital rewards, event invitations or discount codes. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.
Partner is a business where Members (and Additional Cardholders) can earn MYER one Credits outside of Myer.
Privacy Policy means the Myer Privacy Policy published on the MYER one website www.myer.com.au, as amended from time to time.
Program Quarter means each of the following periods:
a) 1 January – 31 March; MYER one Rewards earned in this quarter will generally be issued by mid- April*
b) 1 April – 30 June; MYER one Rewards earned in this quarter will generally be issued by mid-July*
c) 1 July – 30 September; MYER one Rewards earned in this quarter will generally be issued by mid-October*
d) 1 October – 31 December; MYER one Rewards earned in this quarter will generally be issued by mid-January*
*If you are still receiving your Quarterly Reward by post, this can take up to 6 to 8 weeks from the end of the quarter. To receive your Rewards earlier, please add an email address to your Membership at myerone.com.au or download the MYER one App
Quarterly Mailer means the update (which may include the MYER one Quarterly Rewards) sent to eligible MYER one Members quarterly, either via the MYER one App or by email.
Standard MYER one Credits means 2 MYER one Credits earned for each Dollar spent on eligible transactions at Myer, or as varied from time to time.
You or your is a reference to the Primary Cardholder (Member) whose name the MYER one Program account is held.
Website means www.myer.com.au or www.myerone.com.au as appropriate, or any other site operated on behalf of Myer, as notified by Myer from time to time.
2.1 Participation in the Program is open to individuals, 15+ years of age, with a unique email address and an Australian residential address. If you are between 15 and 18 years of age, by joining MYER one, you are inferring your consent in accordance with the Terms and Conditions of the Program. Only one Membership can be held per individual.
2.2 By becoming a MYER one Member or Additional Cardholder, you agree to these Terms and the collection, use and disclosure of your personal information in accordance with the Myer Privacy Policy, as amended from time to time.
2.3 MYER one Membership is tiered according to your spend (including the spend of your Additional Cardholder, if any) at Myer each Membership Year:
2.4 Spend at Partners, or purchases on your Myer branded credit card outside of Myer are not included in determining your MYER one Membership tier.
2.5 You must advise Myer of any change of name, address, email, or other details (including the details of an Additional Cardholder) as soon as practicable after the change. Myer is not responsible for any loss of MYER one Rewards or Benefits made available to MYER one Members in connections with any failure by you to notify Myer of any change in your details or those of an Additional Cardholder. Myer may require acceptable proof in relation to any change of details. Changes can be made directly via myerone.com.au, via the MYER one App or by contacting the Myer Experience Centre. You can add or update your email address at one of our registers in-store.
3.1 You may request Myer to issue one additional card to a nominated person to earn MYER one Credits on your behalf.
3.2 The Additional Cardholder can only make changes to their email and phone number (where provided) not changes relating to the Primary Cardholder. The Additional Cardholder can also request to remove themselves from the Membership if they no longer wish to participate in the program.
3.3 By nominating an Additional Cardholder, you agree:
4.1 To earn MYER one Credits, you (or your Additional Cardholder) must provide a MYER one Card or Member number to the salesperson prior to the completion of your Eligible Transaction at the point of sale or enter your Member number at checkout for online purchases. On myer.com.au, you can create or sign in to your Myer Online account and add your MYER one Member number to your account information. In such cases, you will only have to enter your Member number once.
4.2 Bonus Credits may be earned as follows:
4.3 MYER one Credits are allocated to each Eligible Transaction and generally added to your Program account:
4.4 MYER one Credits can only be earned by individual Members or Additional Cardholders for their own personal shopping. MYER one Credits cannot be earned on purchases of commercial quantities of goods or services, or any purchases which are for commercial purposes including the resale of goods, as determined by Myer. What will constitute a commercial quantity may depend on the type of product purchased. Myer may review and adjust the allocation of MYER Credits at any time.
4.5 Myer may deduct from your Program Account any MYER one Credits that have been credited to your Program Account in error or as a result of an error, as well as any MYER one Credits which relate to an Eligible Transaction which has been cancelled, reversed, or which relate to a refunded amount, or where Myer reasonably believes that the purchase was for a commercial purpose or commercial in quantity.
4.6 MYER one Credits will expire 2 years from the date they were issued to your Program Account if they are not converted into MYER one Rewards
5.1 For every 1,000 MYER one Credits earned at the end of each Program Quarter, you will receive a $10 MYER one Quarterly Reward. MYER one Quarterly Rewards are valid for one year from the issue date and must be used before expiry, after such time it will be invalid and any remaining balance will be forfeited. The Use of the Reward is subject to the MYER one Rewards Terms of Use found at myerone.com.au/termsandconditions.
5.2 MYER one Credits earned, which have not been converted into Rewards, will be carried over into the next Program Quarter provided they have not expired. The maximum MYER one Credits carried over will not exceed 999 MYER one Credits.
5.3 MYER one Credits are only recognised and available for conversion into MYER one Quarterly Rewards after they are successfully issued to your Program Account (and not cancelled, reversed, or where it relates to a refund given).
5.4 MYER one Quarterly Rewards will be sent to the Primary Cardholder via the MYER one App or where you have not downloaded and logged into the App, your Reward will be sent via email. To receive Rewards via email, you must have a valid email address on your account and have agreed to receive Reward emails. If you have logged out or deleted the MYER one App, you must re-login (and where applicable re-download the App) to access any eligible Rewards.
6.1 The below table outlines the MYER one Tier Benefits.
6.2 MYER one Tier Benefit digital rewards will be sent to the Primary Cardholder via email. If you have the MYER one App, once you click on the Reward link in the email, your Reward will also be available in the App.
6.3 MYER one Tier Benefit digital rewards are Single use only. Any balance remaining on your reward after first use will be forfeited. Your reward must be used by the expiry date on the reward, after such time it will be invalid and any remaining balance will be forfeited. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.
The Use of the Reward is subject to the MYER one Rewards Terms of Use found at myerone.com.au/termsandconditions.
7.1 MYER one Member Promotional Benefits are exclusive offers/benefits sent as promotions to members and can be Bonus Credits, digital rewards, event invitations and discount codes. To receive Member Promotional Benefits, you must have a valid email and be opted in to receiving Marketing emails.
7.2 MYER one Member Promotional digital rewards are single use only. Any balance remaining on your reward after first use will be forfeited. Your reward must be used by the expiry date on the reward, after which time it will be invalid and any remaining balance will be forfeited. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au. The Use of the Reward is subject to the MYER one Rewards Terms of Use found at myerone.com.au/termsandconditions
8.1 Myer may at any time make any changes to the Terms, Rewards or Benefits at its sole discretion, including but not limited to changes to rules governing: Program Quarters, Standard MYER one Credits, expiry of MYER one Credits, and awarding of MYER one Rewards
8.2 Myer will provide at least 30 days prior notice on the MYER one website of any material changes to these Terms, Rewards or Benefits offered. You agree that you will notify your Additional Cardholder (if any) of any material changes to these Terms.
9.1 Myer may in its discretion, suspend, change or terminate your participation and/or your Additional Cardholder in the Program (including MYER one Credits), if Myer reasonably believes that you, or an Additional Cardholder has:
9.2 Where Myer intends to terminate your MYER one Program account, Myer will provide you with written notice of such termination and you will have 14 days to rectify the breach (where possible) and/or advise Myer in writing as to why your MYER one Program account should not be terminated. Myer will review any response you provide and will advise you of its decision. Myer may, at its discretion, cancel all or any MYER one Credits that have been issued to you if your right to participate in the MYER one Program is suspended or terminated.
You may terminate your participation (and your Additional Cardholder’s participation) in the MYER one Program at any time by providing written notice to Myer at MYER one, REPLY PAID 2215, Melbourne VICTORIA 8060. On receiving notification of termination from you, your MYER one Program account will be recorded on the MYER one database as closed. Deleting the MYER one App will not terminate your MYER one Program account.
9.3 Myer may terminate the program at any time by providing at least 30 days prior notice on the MYER one website.
10.1 You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the MYER one Program, your participation in the MYER one Program, any MYER one Credits earned, MYER one Rewards issued or any other transaction within the MYER one Program.
10.2 Any failure or delay by Myer in exercising its rights under these Terms does not constitute a waiver of those rights. Any waiver by Myer must be in writing and signed by an authorised officer of Myer.
10.3 Except as provided in any law which cannot lawfully be excluded or modified by agreement, Myer does not accept any liability whatsoever including for negligent acts and omissions, with respect to the MYER one Program.
10.4 Myer may provide notice to MYER one Members on the MYER one website by advertisement newspaper circulating throughout Australia, online, in writing by post, via email, SMS or Push Notification (where appropriate). You must notify any Additional Cardholder of any notice provided in accordance with these Terms.
10.5 Where Myer gives you notice by post, you agree that, unless otherwise stated in these Terms, the notice is deemed to have been provided to you and your Additional Cardholder (as the case may be): on the date of actual receipt of the notice or on the date it would have been delivered in the ordinary course of post, on the date of email, whichever occurs first; provided it is sent to the last known address, email address, mobile number, Myer has for you in connection with the program.
APPENDIX A – MYER one Credit Exclusions
The below purchases do not earn MYER one Credits. This list may change from time to time.
In Myer Stores or online at myer.com.au:
• Purchases of gift cards, Give Registry non-merchandise donations, lay-by payments or credit card payments, delivery fees, multi-use shopping bags, Mural Hall and some food and service outlets.
Using your Myer branded credit card:
• GST and government charges, including fines paid to any government agency
• payments made to the Australian Tax Office
• interest and other bank fees and charges, including any GST payable on any of these
• BPAY® payments, such as bill payments and other payments made through the BPAY Electronic Payments Scheme
• cash advances
• transactions for items that are directly convertible to cash, including, but not limited to, purchase of foreign currency and travellers cheques, or cash equivalent transactions,
• balance transfers
• transactions deemed by us to be for operating a business or in connection with business expenditure
• transactions that are reversed, such as refunds
• payments for credit card protection insurance
• transactions used for gambling purposes, including gambling chip and lottery ticket purchases
Introduction
YOUR REDEMPTION OR ATTEMPTED REDEMPTION OF A REWARD CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE AND AGREEMENT TO THE MYER PRIVACY POLICY.
This document contains terms and conditions governing your use of any MYER one Reward issued by Myer. We recommend that you read this document carefully before using the MYER one Reward. If you have any questions or would like more information about your MYER one Reward, please call 13MYER (13 69 37) or visit myerone.com.au/termsandconditions
Expiry: MYER one Rewards expire one year from the date of issue.
Definitions
1. MYER one Reward Redemption & Exclusions
1.1 Redemption
Once loaded with value your MYER one Reward may be redeemed for purchases at all Myer stores and online at myer.com.au, subject to Exclusions listed in paragraph 1.2. Please note that we reserve the right to limit the number of Reward Cards and MYER one Benefits in a single transaction per day per Member.
1.2 Exclusions
The following are the exclusions applicable to the redemption of your Reward:
a. Rewards cannot be used for purchases made via phone, email, social media & alike websites.
b. Rewards cannot be used for bill payments, including credit card payments, for example a Myer branded credit card;
c. Rewards cannot be used for Give Registry Non-Merchandise donations, purchases made on the eBay Myer Store or to purchase Gift Cards or other tender, and
d. Rewards cannot be used for the purchases at some food and service outlets, for example Brunetti and Myer Melbourne Mural Hall. You agree that you will not use your Rewards to purchase goods or services that a retailer is not permitted to supply to you (for example, a retailer cannot by law sell alcohol to you if you are under 18 years of age) and Myer will not be liable for a failure to supply goods or services to you on this basis.
2. Using your MYER one Rewards
2.1 Making a purchase with your MYER one Rewards
Subject to item 1.2 above, present your Reward at the point of sale at a Myer store with the merchandise that you wish to purchase using that Reward. Our point of sale operator will instruct you to swipe or scan your Reward in the pin pad and then enter the Access CODE into the pin pad. The transaction will be completed when the balance has reduced on your Reward. For online purchases, before finalising payment at checkout, click on ‘Apply Gift Card or MYER one Reward Card,’ a form will appear for you to enter your Reward Card number and access code, then click ‘Apply.’
No change will be given for any Remaining Reward Value. The Remaining Reward Value may be used in whole or part against future purchases until the Reward expires. If the Reward is a Tier Benefit or Promotional Reward, it is single use and must be redeemed in full in one transaction. If you redeem partial value, the Reward will be reduced to zero dollars and you will forfeit the remaining balance.
You agree that we can reduce the Remaining Reward Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:
a. Swiping or scanning your Reward and entering your Access CODE, or allowing an operator or other person to do so, at the point of sale; or
b. Providing us details of the Reward and authorising the transaction in some other way approved by us.
c. Entering the Reward number and Access CODE at check-out for online purchases.
When you authorise a transaction:
a. You are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
b. You are agreeing to pay the amount of that transaction by the reduction of the Remaining Reward Card Value.
2.2 Purchases exceeding the Remaining Reward Value
Your Reward may only be used to make purchases up to the initial Reward value or the Remaining Reward Value (where the reward is not single use). If you wish to make a purchase for an amount that exceeds the Reward value or the Remaining Reward Value, you must pay the excess using another payment method accepted by Myer.
2.3 Exchanging items purchased with a MYER one Reward
Goods that are purchased solely, or in part with a Reward may be exchanged or returned subject to Myer’s exchange and returns policy.
Our exchange and returns policy includes the right for us to issue a returns card such as the Myer Returns Card instead of other tender, cash, Reward or discount. If a Returns Card is issued to you, it may only be used in accordance with Myer's Terms of Use for the relevant Returns Card.
2.4 No cash advances
Rewards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Reward, redeem your Reward for cash or receive any portion of the Remaining Reward Value in cash.
2.5 Checking your MYER one Reward balance, expiry date and transaction history
You will not be sent statements of transactions on any Reward. You can check your Reward balance and expiry date in-store at the service desk, by calling 13MYER (13 69 37) or visiting retail.myergiftcards.com.au/CheckBalance
For balance enquiries by phone or online, you will be required to enter both the Reward number (17 digit number) and Access CODE on your Reward prior to getting access to the Reward information.
If you received a Reward via the MYER one App, the Reward balance and expiry (or valid to) date will display in the MYER one App. When the Remaining Reward value equals zero dollars or if the Reward expires, it will no longer display in your MYER one App. If a Tier Benefit or Promotional Reward is partially redeemed, the value will automatically reduce to zero dollars and will no longer display in your App.
2.6 Can I exchange my MYER one Reward?
You cannot exchange your Reward for a different denomination or type of Gift Card or for another tender, cash or discount.
2.7 Can I purchase a gift card using a MYER one Reward?
Rewards cannot be used to purchase another gift card, recharge vouchers or mobile plans. This includes Myer Returns Card.
2.8 Destruction of Rewards with no value
All Rewards remain the property of Myer. If the Remaining Reward Value is zero your Reward cannot be reloaded. Our point of sale operator may destroy your expended Reward or you must destroy it by cutting it in half diagonally. Digital Rewards with no value will not be displayed on the MYER one App.
3. Expiry, cancellation and re-issue of MYER one Rewards
3.1 Expiry of Rewards
Your Quarterly Reward will be valid for use for one year from the date of issue (or as otherwise extended by us) after such time it will be invalid. The expiry for Tier Benefit and Promotional Rewards do not have a one year expiry and can vary depending on the Reward. Please check the Tier Benefit or Promotional Reward for expiry and conditions.
You should use all of the Remaining Reward Value before the expiry date, after the expiry date unused value will become the property of Myer and Myer will not be liable to compensate you or any other person for any Remaining Reward Value at that time. A ‘Valid to’ or ‘Expiry Date’ will be displayed on a Reward in the MYER one App. Once a Reward has expired, it will no longer display in the MYER one App.
3.2 Cancellation and voiding of MYER one Rewards
a. Rewards cannot be cancelled once they are issued except if voided by Myer, if their value is zero or if they expire.
b. We reserve the right, in our discretion, to void any Reward that appears to have been defaced, mutilated, altered or tampered with in any way and Myer may subject Rewards to a verification process.
c. We reserve the right to cancel any Reward, or the MYER one Rewards Program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we may, at our election, provide a refund for the Remaining Reward Value at that time, or provide you with a replacement Reward or Gift Card to the same value.
d. We reserve the right to correct the balance of your Reward if we believe that a clerical or accounting error has occurred, without notice to, or recourse by, you (or any other person).
3.3 Re-issue of faulty or damaged MYER one Rewards
A re-issue of faulty or damaged Rewards is not available unless the fault or damage to the Reward is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.
4. Lost or stolen MYER one Rewards
Treat your Rewards like cash. Lost or stolen Rewards whether in plastic, digital or other form will not be replaced or refunded. The bearer of the Reward will be taken to be the owner of the Reward.
5. Your MYER one Reward, your responsibility
You are responsible for the use and safety of your MYER one Rewards. You are liable for all transactions on your Reward, except to the extent to which there has been fraud or negligence by us. If your Reward is lost, stolen, damaged or destroyed, then we will not be liable for any loss arising as a result and you hereby indemnify Myer in respect of the same.
6. Changes to Terms of Use
We reserve the right to change any of the terms contained in these Terms of Use at any time where the change is required for any reason and agree to provide you with at least 30 days’ notice of such changes.
We will give you notice by posting the changes on www.myer.com.au/myeronerewards. If you write to Myer within the notice period and notify us that you do not accept the changes proposed to these Terms of Use, then we may agree to cancel your Reward and refund to the bearer of the Reward at that time, any Remaining Reward Value.
7. Privacy and confidentiality
The Myer Privacy Policy explains how we handle the personal information that we may collect from you with respect to Rewards. If you do not have a copy and are unable to access the notice online, please call 13MYER (13 69 37) for a copy.
A copy of the Myer Privacy Policy is available at www.myerone.com.au or www.myer.com.au
It is important that you read and understand the Privacy Policy.
8. Errors and complaints
If you have reason to believe that an error has occurred in relation to your MYER one Reward, you should call 13MYER (13 69 37) immediately and without delay.
9. Limitation of liability
You have certain rights under the Australian Consumer Law, which cannot be excluded and are not affected by these terms and conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms of Use. To the maximum extent permitted by law, neither Myer nor its officers, employees, contractors, agents or advisers will be liable to you (or any other person) for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause except if caused by our gross negligence. To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the Remaining Reward Card Value on your Reward Card at the relevant time.
10. Applicable law
These Terms of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute in connection with a Reward Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).